We want your event to be a huge success and therefore we are available to answer any questions you have. You can contact us via email, phone or social media and we will aim to answer your query within 24 hours. Some of the more common questions we receive are answered below. If your question’s not here – feel free to contact us – there is no such thing as a silly question, just silly answers.
Q. What time will you arrive at on the day of the Race?
A. Our team of two will arrive no later than 2.5 hours before the race starts. If you require an earlier arrival time please link in with our office and we will arrange this for you.
Q. When does online registration close?
A. If your race is on a weekend, online registration will usually close on the Friday no later than 1pm. For a midweek race, we will close it between 6-12 hours before the race starts. This will be agreed with the organiser on the week of the race.
Q. When you you post race numbers out to those that have selected this option?
A. Race numbers are posted no later than 3 days and no earlier than 5 days before your event.
Q. We would like to get a sponsors logo on our race numbers, is this possible?
A. Yes. We need confirmation of the artwork (in AI/Vector/PNG format 2 weeks before the event)
Q. What are the lead times for Medals and T-Shirts?
A. We look for an 8 week lead time on bespoke medals, 3 weeks on ready medals and 4 weeks for t-shirts. ALL ARTWORK IS REQUIRED IN PDF / AI / VECTOR format. Additional charges apply if logos supplied are not in the correct format.
Q. How many volunteers to we need at registration on the day?
A. You can never have too few. You will need volunteers for pre registration as well as on the day registration. We would recommend one person for every 40/50 runners expected.
Q. How many staff do you provide on race day?
A. Pop Up Races will have 2 staff available on the day unless otherwise arranged. One timer and one timing assistant who will also be available to assist at registration
Q. How soon can you have results for us on the day?
A. Subject to 3G availability, we can have results in live time on our website. These results are provisional until our additional checks are completed. A prize giving time will be agreed between Pop Up Races and the organisers, and we will then work towards having our checks completed in time for the prize giving.
Q. We want to do registration on the night before, is this ok?
A.Yes, please arrange this with our team in the office, and we will send race numbers to you in the post ahead of the registration day.
Q. How does the registration process / Number pick up process operate?
A. See working example here, this is how we operate in 95% of cases now, allowing online registration to be kept open until just before your event, and taking out the need for any pen & paper or data entry on the day.
Q. How do I see how has registered so far?
A. A member of your team will have log in details to Eventmaster. Please contact our office if this has not been set up for you.
Q. Can you promote our race on your social media?
A. As part of our package, each race will get a dedicated social media post usually 4 weeks out from your event. Additional posts can be arranged, contact our office to discuss pricing on these options.
Q. Do you provide safety pins on the day?